Twilio launched a new application programming interface for private text and voice conversations between a customer and mobile worker. The API, dubbed Twilio Proxy, is built to enable moderated ...

SAN FRANCISCO--(BUSINESS WIRE)--Twilio (NYSE: TWLO), the leading cloud communications platform, today announced Twilio Conversations, an API that enables developers to build conversational experiences ...

Add Yahoo as a preferred source to see more of our stories on Google. Twilio today announced a new API for its Flex contact center service that combines the platform's existing chat channels under a ...

Cloud-based communications platform provider Twilio Inc. today announced the launch of a new set of tools for developers designed to help them communicate more reliably with customer across multiple ...

Communications services platform Twilio is announcing new conversational functionality for customer contact at the opening of its Signal 2019 annual conference in San Francisco today. These will make ...

“The Realtime API’s speech-to-speech capabilities are designed to address strong customer demand for conversational AI solutions,” said Olivier Godement, Head of Product, API at OpenAI. “We’re ...

Have you ever needed to talk to a customer service representative but don’t have the time to wait on hold? Or maybe you need to get in touch with a company that is only open during business hours and ...

It’s all about keeping the conversation flowing — no, I don’t mean in social settings (though that’s important on a personal level), but rather between customers and the contact center. Twilio is ...

At its annual Signal developer conference, Twilio today announced a couple of new features for developers on its core messaging platform and users of its recently acquired SendGrid email service. The ...

There are two schools of thought when it comes to communications platforms. Some of us are happy to converse using a heady cocktail of email, SMS text, WhatsApp, Slack, Skype and Microsoft Teams ...