SAN FRANCISCO and BIRMINGHAM, United Kingdom, Feb. 27, 2017 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys (www.genesyslab.com), a leading provider of customer experience and contact center solutions, today announced that it has acquired Voran Tecnologia ...

Dublin, June 30, 2020 (GLOBE NEWSWIRE) -- The "2020 Contact Center Workforce Optimization Market Share Report" report has been added to ResearchAndMarkets.com's offering. This 17th annual edition of ...

"With a full, in-depth range of WFO solutions under the Genesys Cloud WEM banner, the company is helping organizations deliver a comprehensive customer and employee experience," says Nancy Jamison, ...

Customer service and contact center solutions provider Genesys is acquiring Utopy, a provider of workforce optimization solutions, including speech and text analytics and voice of the customer ...

Genesys announced today its acquisition of nGUVU to add artificial intelligence (AI)-powered gamification to its workforce engagement management (WEM) suite. Based in Montreal, nGUVU is a cloud-based ...

This article is part 2 of a 4 part article series, sponsored by Genesys. A critical moment occurs when customers call your customer support center. In one scenario, they’re put on hold and asked to ...

The company's robust solutions suite includes WFO-enhancing functionality, such as predictive routing, agent chatbots, gamification, and customer journey mapping "With a full, in-depth range of WFO ...