Customer Strategy - Search Videos

A customer calls at closing time and says, “We expect you to be open anyway.”

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A customer calls at closing time and says, “We expect you to be open anyway.”

A customer called right at closing and still expected full service like business hours were just a suggestion. Some customers really think “closing time” only applies to everyone else. Retail workers know the real struggle starts when the phone rings one minute before the doors lock Hashtags: #retaildrama #closingtime #CustomerEntitlement # ...

41.6K views1 month ago

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